While we design machines we pay special attention to eventual situations which will probably never occur.
When you have this kind of situation (breakdown, sensor displacement...) our machine will inform you about nature and location of error through a display.
Most errors can be suppressed by a simple call. All you have to do is describe the error to the operator who will then identify it and propose solutions.
If solution is not find, our service crew will visit you shortly.
Phone assistance advantages
- Low service cost - we do not charge interventions over the phone,
- prompt solution meaning minimal shortfall and cost saving.
Comparison of INO assistance to foreign manufacturer's service (for instance German)
Cost comparison in case of Phone assistance:
| |
INO |
FOREIGN |
| Travel expense |
0 km at 0,3 EUR |
1200 km at 0,3 EUR |
| |
= 0 EUR |
= 360 EUR |
| Hours on journey |
0 hrs 30 EUR |
12 hrs 50 EUR |
| |
= 0 EUR |
= 600 EUR |
| Working hours |
0 hrs 30 EUR |
5 hrs 50 EUR |
| |
= 0 EUR |
250 EUR |
| Total |
0 EUR |
1210 EUR |
You save 1210 EUR in this case , not counting the shortfall. Counting it makes your savings much larger.
Even in case when service crew visit is required your expense is considerably lower:
| |
INO |
FOREIGN |
| Travel expense |
200 km at 0,3 EUR |
1200 km at 0,3 EUR |
| |
= 60 EUR |
= 360 EUR |
| Hours on journey |
2 hrs 30 EUR |
12 hrs 50 EUR |
| |
= 60 EUR |
= 600 EUR |
| Working hours |
5 hrs 30 EUR |
5 hrs 50 EUR |
| |
= 150 EUR |
250 EUR |
| Total |
270 EUR |
1210 EUR |
You save 940 EUR in this case , čnot counting the shortfall. Counting it makes your savings much larger.
Assistance contact number
In case of trouble dial:
After your brief description of trouble we will put you through to a responsible expert.
|
Assistance 
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